Recorded Calls

Video Tutorial Directory

Using the Phone to Record Calls

You can record your outbound calls and calls that are forwarded to you from your iTeleCenter. To record a call:

● After you are connected to the other party on the call, press *7 on your phone to begin recording.

● A message will play that states, “This call is now being recorded.”

● Press *7 on your phone again to stop recording.

NOTE: You can do multiple recordings in a single call.

Accessing and Saving Your Recorded Calls

This is the screen where you can listen to and save your call recordings to your local computer.

IMPORTANT NOTE: Recorded calls will be removed after 30 days. If you would like to retain a copy of the recording for longer, please use the save option to store a copy on your local computer.

Recorded Calls Table Columns:

● Checkbox - allows you to select the recording to delete. Check the top checkbox (above the messages) to select all the recordings.

● Save (button) - Click this button to save a recorded call as an audio file to your local computer.

● Date - displays the date and time for the recorded call.

● Phone Match (button) - Click this button to open a window with contact information for the phone number (if available). Caller ID (hyperlink) - displays the number the recorded call is from. Click the hyperlink to listen to the recorded call.

● Extension - displays the extension the call was forwarded from (if the caller was on an extension when the call was forwarded).

● Length - displays how long the recorded call is.

● Play (button) - Click the button to listen to the recorded call.

● Email (hyperlink) – Click the Email link to send an email with a URL/link that allows the email recipient to listen to the recorded call.

Manage Recorded Call Links:

● Refresh - gets your latest recorded calls.

● Delete Selected – permanently deletes the selected recorded calls.