You may create an Introduction and/or a Closing to the Standard Greeting your callers will hear. For example, if your Greeting consists of Testimonials, you may want to record an introduction explaining what the caller will be listening to.

You may want to also record a closing that could include information about how to contact you or how to get further information about your products or services.

You can use your Standard Greeting by itself or with an Introduction, a Closing, or both.

This is the screen where you can update your opening and closing greetings. Information about and a link to play your current greeting can be found at the top of this screen. You can login using a phone and record a greeting or choose from the options on this screen to save your greetings.

Click on the Speaker button to listen to the your current greeting (if available).

Choose from the options available to add a greeting.

●    To upload a Greeting recording file:

a.  Click the Upload WAV/MP3 File tab.

b.  Enter the path for the recording file you wish to upload in the Upload File text box or click the Browse button to find the file.

NOTE: To ensure the best quality for playback, we recommend one of the following formats:

●    MP3 (256 bit, mono)

●    WAV (8000 Hz, 8 bit, mono PCM)

●    WAV (8000 Hz, 8 bit, mono CCITT U-Law)

●    To make a recording using your computer’s microphone:

a.  Click the Record with Microphone tab.

NOTE: If your computer has more than one microphone, there will be a drop-down so you can choose which mic to use to record your greeting.

b.  Select the Greeting type you want to record the greeting for.

c.  Click the red Start Recording button to begin recording. Click the Stop Recording button when you have finished recording. Click the Play Recording button to review the audio you have just recorded

d.  Click the Upload your Recorded Greeting button to upload the recording for your greeting.

●    To record a greeting on the phone, using the Phone, log in to your iTeleCenter (to log in, dial your iTeleCenter number, press * and enter your passcode when prompted) and follow these prompts:

a.  Press 4 to Modify your Configuration

b.  Press 1 to Manage your Greetings

c.  Press 4 to Manage your Introduction or Closing

d.  Press 1 to Record your Introduction

OR

●    Press 2 to Record your Closing

To remove a Greeting recording file:

1.  Select the Remove My Current Greeting option.

2.  Select the option for the greeting you wish to remove.

3.  Click the Save button to remove the selected greeting.