The Message Center Inbox
allows you to manage your voicemail and faxes.
Folders:
Message table columns:
Manage message links:
●Inbox
- contains messages that have not been saved or deleted.
●Saved - contains messages that
have been saved.
●Deleted - contains messages
that have been moved to the Deleted folder
●Click
the trash can button to permanently delete the messages in the
Deleted folder.
●Sent Faxes - contains faxes
that have sent from your iTeleCenter.
●Missed Calls - contains a list
of missed calls with:
●Date/time
of the call
●Phone
Number
●Reason
the call was missed
●Checkbox
- allows you to select the message to manage (save or delete).
Check the top checkbox (above the messages) to select all the
messages for the folder.
●Type - graphic shows what type
of message:
● Voicemail
● Fax
●From - displays the Caller ID
the message is from. Click the hyperlink to open the message.
●Phone Match (button) - Click
this button to open a window with location information for the
phone number the message came from (if available)
●Received - displays when the
message was received.
●Extension - displays the extension
for the message (if any).
●Size/Length - displays how long
the voicemail is or how many pages the fax is. If the Source is
a hang up call (no message left by the caller), the amount of
time the caller listened to your greeting displays.
●Play/View - A Play button displays
for voicemail messages. Click the button to listen to the message.
Displays View for fax messages. Click the hyperlink to view to
the fax.
●Comments (hyperlink) - comment
voice message for forwarded messages. Click the hyperlink to listen
to the comment.
●Notes (button) - Click the button
to enter notes for the message or to review and edit saved notes
for the message.
●Refresh
- gets your latest messages.
●Save Selected - saves the messages
you have selected.
●Delete Selected - moves the
selected messages to the Deleted folder.
To get your voicemail messages transcribed and emailed
to you:
1.Click the
Activate Voicemail Transcription
link in the upper right hand corner above the inbox.
2.Click the
Activate button in the pop up
window that appears.
NOTE: You can cancel voicemail
transcription at any time on the User Settings page.
To send and receive SMS Text Messages using your virtual
phone system:
●Click the link
to activate SMS/Text Messaging link in the upper right hand corner above
the inbox, and then click the Activate button in the pop up window that
appears. NOTE: You can cancel SMS/Text Messaging at any time on the User
Settings Page.
After your Text Messaging service is activated, the
Send Text Message link will appear
above your inbox.
To send a text message:
1.Click the
Send Text Message link.
2.Enter the
cell phone number that you want to send to.
3.Enter your
text message.
4.Click the
Submit button.
When you send Text Messages, those messages will appear
in your Message Center Inbox. Any replies to your texts will be saved
in the same window as your sent text message, so you can easily review
the complete text message conversation. You
can also continue the conversation by sending a new text message from
this same window.
To listen to a voicemail message:
1.Click the
Inbox, Saved or Deleted Folder to view a listing of your messages.
2.Click on
the Phone Icon or the Play button to play the voicemail message.
To view fax messages:
1.Click the
Inbox, Saved or Deleted Folder to view a listing of your faxes.
2.Click on
the Fax Icon or the From link to view the fax.
3.The fax will
open with a toolbar above it.
Buttons
available for faxes:
Generate PDF - Click to generate a PDF of
the fax.
Last Page - Click to go to the previous page
of the fax.
Next Page - Click to go to the next page of
the fax.
Fit to Width - Click to fit the fax within
the width of the window.
Fit to Window - Click to fit the fax within
the window.
Zoom In - Click to zoom in.
Zoom Out - Click to zoom out.
Rotate Left - Click to rotate the fax image
left.
Rotate Right - Click to rotate the fax image
right.
Invert Image - Click to invert the fax image.
Thumbnails Full Screen - Click to view the
thumbnails of the fax within the full screen.
Thumbnails Left - Click to view the thumbnails
of the fax within the left panel.
Double Page Display - Click for a double page
display of the fax.
Single Page Display - Click for a single page
display of the fax.
Full Window - Click to open a full window
of the fax.
Zoom Selection - Click to select the area
you want to zoom in on.
Pan - Click to pan across the fax.
Print - Click to print the fax.
To move messages to the Saved folder:
1.Click the
checkbox(es) to select the message(s) you want to save.
2.Click the
Save Selected button to save the message(s).
NOTE: All iTeleCenter messages
are deleted 60 days after receipt of the message regardless of the folder
the messages are in.
To save a voicemail .wav audio file to your local computer:
1.Click the
button.
2.Then choose
a destination within your computer to save the recording to, and save
the .wav file.
To move messages to the Deleted folder:
1.Click the
checkbox(es) to select the message(s) you want to move.
2.Click the
Delete Selected button to save the message(s).
button.