This is the screen where you can update your greeting. Information about and a link to play your current greeting can be found at the top of this screen. You can login into your iTeleCenter using a phone and record a greeting or choose from the options on this screen to save a new greeting.

Click on the Speaker button to listen to the your current greeting (if available).

Choose from the options available to add a greeting.

●    To assign a Standard Greeting from another iTeleCenter:

a.  Click the Assign a Greeting tab.

b.  Enter the iTeleCenter number in the Assign a Greeting from another iTeleCenter text box.

c.  Click the Save button to save the greeting.

●    To upload a Greeting recording file:

a.  Click the Upload WAV/MP3 File tab.

b.  Enter the path for the recording file you wish to upload in the Upload File text box or click the Browse button to find the file.

NOTE: To ensure the best quality for playback, we recommend one of the following formats:

●    MP3 (256 bit, mono)

●    WAV (8000 Hz, 8 bit, mono PCM)

●    WAV (8000 Hz, 8 bit, mono CCITT U-Law)

●    To make a recording using your computer’s microphone:

a.  Click the Record with Microphone tab.

NOTE: If your computer has more than one microphone, there will be a drop-down so you can choose which mic to use to record your greeting.

b.  Click the red Start Recording button to begin recording. Click the Stop Recording button when you have finished recording. Click the Play Recording button to review the audio you have just recorded

c.  Click the Upload your Recorded Greeting button to upload the recording for your greeting.

●    To create a greeting from typed text:

a.  Click the Text-to-Speech tab.

b.  Select the Voice for your Text-to-Speech greeting. You can listen to a voice selection by clicking on the speaker button next to the Voice drop-down list.

c.  Select the Speed for your greeting recording. The speed you select will determine how fast the words are spoken.

d.  Type the text for your greeting in the Text to be converted textbox.

e.  Click the Convert button to convert your typed text into a greeting file.

f.  After you click the Convert button, it will take 10 minutes to upload your converted greeting. After 10 minutes has passed, return to the Standard Greeting page, Text-to-Speech tab to review the greeting. Click the Listen to converted greeting Play button to review the greeting. Your Text-to-Speech greeting will not be assigned as your greeting until you activate it.

NOTE: It is important to review the result of your text-to-speech conversion prior to activating the greeting. Occasionally, Text-to-Speech (TTS) technology may mispronounce some words, depending on their spelling and the voice you select. Sometimes it may be necessary to intentionally misspell some words to ensure proper pronunciation. Example: if you want a phone number to be read out one digit at a time, each digit must be separated by a space.

g.  Check the Activate TTS Greeting checkbox and click the Save button to activate your Text-to-Speech greeting.

●    To record a greeting on the phone, using the Phone, log in to your iTeleCenter (to log in, dial your iTeleCenter number, press * and enter your passcode when prompted) and follow these prompts:

a.  Press 4 to Modify your Configuration

b.  Press 1 to Manage your Greetings

c.  Press 1 to Manage your Standard Greeting

d.  Press 2 to Record your Greeting

OR

●    Press 4 to Manage your Introduction or Closing

●    Press 1 to Record your Introduction

OR

●    Press 2 to Record your Closing

To remove a Greeting recording file:

1.  Select the Remove My Current Greeting option.

2.  Select the option for the greeting you wish to remove.

3.  Click the Save button to remove the selected greeting.

NOTE: When you remove the Standard Greeting, the default Standard Greeting will be used.