This is the screen where you can view your extensions and navigate to update your extensions. Information about and links to play the greeting for your current extensions can be found in the Extensions table.

There are six types of extensions:

●    The Message Taking extension can be used to present information and then allow your caller to leave a message. By far the greatest use for this type of extension is for Lead Capture. With a Message Taking extension you can spend a few minutes exciting the caller about your Product or Service 24/7 and then give them an immediate outlet to demonstrate their interest by leaving a message with their contact info for you to call them back.

●    The Greeting Only extension can be used to present an audio message for your callers to listen to. A Greeting Only extension is the ultimate tool when it comes to providing Product/Service information, testimonials and other types of information around the clock. This feature is your 24/7 Information Hotline!

●    The Fax-On-Demand extension can be used to give prospects immediate access to your order forms, product or company details, directories, written testimonials, or any other printable information you would like to have accessible to your callers 24/7. When the caller dials a Fax-On-Demand extension, he will hear a short description of the documents and will be prompted to enter his fax number. iTeleCenter will automatically call the fax number and deliver the document you have uploaded onto that extension.

●    The Question and Answer extension allows you to record multiple questions, each followed by a beep in order to record an answer from the caller. This feature is great for 24/7 automated order taking and surveys.

●    The Virtual PBX extension is designed to ring to a specific person rather than a mailbox. You can assign specific VPBX extensions to each of your employees, departments, sub-contractors and even third party support vendors.

●    The Automatic Call Distribution (ACD) extension allows iTeleCenter to distribute calls to a defined list of PBX extensions. The Administrator will set up PBX extensions. The PBX extension owner will set up Call Forwarding to his or her phone number or numbers. The Administrator will then set up the ACD Extension and assign PBX extensions to that ACD extension. Watch calls come into the ACD extension and route to a participant’s extension. You can set the distribution to Round Robin or Next Available, monitor calls in the queue, and view statistics including average wait time.

The Extension Table contains the following:

●    Click on the Speaker button to listen to the greeting for the extension (if available).

●    Extension #: Displays the extension number.

●    Type: Displays the Extension Type.

●    Description: Displays the extension description for Message Taking, Greeting Only, Q&A and Fax on Demand extensions. Displays the Belongs to Name for PBX extensions.

●    Manage / Configure / Access / Delete Links:

●    For a Message Taking or Greeting Only extension, click the Manage link to go to the Extension Box details screen to update the extension greeting and description.

●    For a Fax-On-Demand extension, click the Manage link to update the fax, extension greeting and description.

●    For a PBX extension, click the Configure link to go to the Configure PBX Extension screen to update the pass code, time zone, display name and permissions.

●    For a PBX extension, click the Access link to access the PBX back office.

●    For an ACD extension, click the Configure link to go to the Configure ACD Extension screen to update the description, call distribution type and assign PBX extensions to the ACD.

●    For an ACD extension, click the Access link to access the ACD back office.

●    For an ACD extension, click the View Queue link to view the ACD Queue.

●    Click the Delete link for an extension to delete that extension.