Click to Call is a smart way to prompt web visitors or email recipients to request a call. Click to Call is a snippet of HTML code that you can insert on any web page. It embeds any of several buttons or icons into your website, email signature, online ad, or any online document.

When a website visitor or email recipient clicks the button or link to request a call, a pop-up appears with a form for the visitor/recipient to submit his or her phone number with. iTeleCenter immediately attempts to connect the visitor to you using your Call Forwarding set up.

Please make sure your Call Forwarding Settings have been configured. They will determine the phone number and calling rules that will be followed by Click to Call. NOTE: Each Click to Call initiation will result in outbound minute usage.

You can manage your incoming calls with Call Forwarding’s Call Screen and Announce. If you’re unavailable, incoming calls are forwarded to voicemail.

Click to Call Greeting Tab: The Click to Call Greeting allows you to record a special message that will play while the call is being forwarded to you (instead of your normal on-hold greeting or music).

To upload a Click to Call Greeting recording file:

1.  Click the Upload WAV/MP3 File tab.

2.  Enter the path for the recording file you wish to upload in the Upload File text box or click the Browse button to find the file.

NOTE: To ensure the best quality for playback, we recommend one of the following formats:

●    MP3 (256 bit, mono)

●    WAV (8000 Hz, 8 bit, mono PCM)

●    WAV (8000 Hz, 8 bit, mono CCITT U-Law)

To make a recording using your computer’s microphone:

1.  Click the Record with Microphone tab.

NOTE: If your computer has more than one microphone, there will be a drop-down so you can choose which mic to use to record your greeting.

2.  Click the red Start Recording button to begin recording. Click the Stop Recording button when you have finished recording. Click the Play Recording button to review the audio you have just recorded.

3.  Click the Upload your Recorded Greeting button to upload the recording for your greeting.

To remove the Click to Call recording file:

1.  Select the Remove My Click to Call Greeting option.

2.  Click the Save button to remove the greeting.

Voice Studio: You can also place an order to have a Voice Talent Professional record your Greeting.

Click to Call Widgets Tab: The Click to Call Widgets tab shows you the Click to Call buttons and links available to you.

To place a Click to Call button or link on a website page or email:

1.  Select the Click to Call button that you want to use in the Select a Button column.

2.  Select where you want to place the Click to Call button or link:

3.  Select the Website Code option if you want to place the Click to Call button on a web page.

4.  Select the Email Code option if you want to place the Click to Call button in an email.

NOTE: Microsoft Outlook 2007 users, please follow the instructions at the bottom of the Click to Call tab.

5.  Put your cursor in the HTML window. Hold down the “CTRL” key and hit the “A” key on your computer keyboard to select all the content in the HTML window. Hold down the “CTRL” key and hit the “C” key on your computer keyboard to copy the selected content in the HTML window. You can then paste the HTML code for the Click to Call button or link on the site you are adding the button/link to.

6.  To paste the HTML, make sure the HTML Editor for the site or email you want to put the Click to Call button on is in HTML mode. Put your cursor in the HTML Editor window. Hold down the “CTRL” key and hit the “V” key on your computer keyboard to paste the HTML code.

7.  Save and publish your web page, and the Click to Call button/link will appear.

NOTE: MAC Users should use the “Apple” Key instead of the “CTRL” Key.