This is the screen where you can update your After Hours greeting and set up the business hours for your company. The Standard Greeting will play when your business is open. The After Hours Greeting will play when your business is "closed".

Setting Your Business Hours:

My Business is Open 24/7:

●    If you want your callers to always hear the Standard greeting (no matter what day of the week or time of day they call), select the Yes option for My Business is Open 24/7.

●    If you want to set up the hours your company is open, so the After Hours Greeting plays when the company is closed, select the No option for My Business is Open 24/7. The scheduling options will then appear.

1.  Select the checkboxes for the Days of the Week and Start (From) and End (To) times your company is open. If you have different hours on different days of the week, click View More Schedule Options for additional set up options.

2.  Follow the directions below to upload an After-hours Greeting (if you have not have not already).

3.  Click the Save button to save your settings.

EXAMPLE: In the example below, the company is open from 9:00 AM - 5:00 PM Monday through Friday. The company is open 10:00 AM - 3:00 PM Saturday and Sunday..

After Hours Greeting:

Information about and a link to play your current greeting can be found at the bottom of this screen. You can login into your iTeleCenter using a phone and record a greeting or choose from the options on this screen to save a new greeting.

Click on the Speaker button to listen to the your current After Hours greeting (if available).

Choose from the options available to add a greeting.

●    To upload a Greeting recording file:

a.  Click the Upload WAV/MP3 File tab.

b.  Enter the path for the recording file you wish to upload in the Upload File text box or click the Browse button to find the file.

NOTE: To ensure the best quality for playback, we recommend one of the following formats:

●    MP3 (256 bit, mono)

●    WAV (8000 Hz, 8 bit, mono PCM)

●    WAV (8000 Hz, 8 bit, mono CCITT U-Law)

●    To make a recording using your computer’s microphone:

a.  Click the Record with Microphone tab.

NOTE: If your computer has more than one microphone, there will be a drop-down so you can choose which mic to use to record your greeting.

b.  Click the red Start Recording button to begin recording. Click the Stop Recording button when you have finished recording. Click the Play Recording button to review the audio you have just recorded.

c.  Select the greeting type you want to upload the recording for.

d.  Click the Upload your Recorded Greeting button to upload the recording for your greeting.

●    To record a greeting on the phone, using the Phone, log in to your iTeleCenter (to log in, dial your iTeleCenter number, press * and enter your passcode when prompted) and follow these prompts:

●    Press 4 to Modify your Configuration

●    Press 1 to Manage your Greetings

●    Press 3 to Manage your After-hours Greeting

●    Press 2 to Record your Greeting

To remove an After Hours Greeting recording file:

1.  Select the Remove My Current After Hours Greeting option.

2.  Click the Save button to remove the greeting.

NOTE: When you remove an After Hours Greeting, your business hours will update to be “Open 24/7”.