Search for Orders

You can search for a particular order or multiple orders.

To search by order #:

1.  Select the Search for Order # option.

2.  Enter the Order # in the corresponding text box.

3.  Click the Submit button and the Order Details for the Order # you entered will open.

To search by autoship #:

1.  Select the Search for Autoship Order # option.

2.  Enter the Autoship # in the corresponding text box.

3.  Click the Submit button and the Autoship Details for the Autoship # you entered will open.

To choose the search criteria:

1.  Select the Search for Orders - Choose Search Criteria option.

2.  Choose the options you want to search on by selecting the check boxes and entering the corresponding information.  You can search on any combination of the following fields:

●    Select the Order Status (from the drop-down list).

●    Autoship Pending Pmt

●    Cancelled

●    Failed Payment

●    Locked by System

●    Pending Payment

●    Pending Return

●    Processed

●    Ready to Ship

●    Returned

●    Shipped

●    Enter the $ Amount Range.

●    Enter the Date Range.

●    Enter the ID #.

●    Enter the sign in name or ID number of the person who created the order in the Order Created By text box.

3.  Click the Submit button and the search results will appear on your screen.

The search results will display the following for orders that meet the criteria you select for your search:

●    Order # - (hyperlink) Number of the order. Click the order number hyperlink to view the Manage Order Details screen for the order.

●    Order Date - Displays the date the order was placed.

●    Autoship # - Displays the Autoship #, if the order was generated from an autoship.

●    Autoship Name - Displays the Autoship Name (if any), if the order was generated from an autoship.

●    Shipped Date - Displays the date the order was shipped. This date is updated by the system after the order is sent out.

●    Status - Displays the status of the order.

●    ID # - Displays the ID # of the distributor the order was for.

●    Created By - Displays the ID # of the person who placed the order.

●    Ship To - (hyperlink) Ship To Name. Click the name hyperlink to open the Packing Slip for the order.

●    Order Total - Displays the order total.