Manage Product Returns

This screen allows you to search for returned orders and enter the Volume that will be refunded to the account holder. You can filter the search by date range, and/or account ID.

NOTE: The credit to the dealer’s payment method for the return must be performed outside of Back Office.

To Choose the Search Criteria:

1. Choose the options you want to search on by selecting the check boxes and entering the corresponding information:

• Enter the Reason for Return.

• Enter the Date Range.

• Enter the ID #.

2. Click the Submit button and the search results will appear on your screen.

3. Click on the Order # hyperlink to retrieve the return order record.